Step2wo Terms & Conditions

These are the terms & conditions that apply to your purchase of goods from BMS Retail Ltd web site at Step2wo.com (the “Website”).

The Website and Goods are provided by BMS Retail Ltd, a company registered in England with a registered office at: SECOND FLOOR, CARDIFF HOUSE, TILLING ROAD, LONDON, NW2 1LJ and company number 2238555 (“we”, “us”, “our”). When we refer to “you” and “your” we mean the user of the website and purchaser of Goods. These terms and conditions form a legally binding contract between us and you. Your acceptance of the terms and conditions is given when you purchase goods from us. You should read these terms and conditions carefully before buying anything from this website. The terms and conditions contain the following sections:

We reserve the right to change the terms and conditions under which the Website and the Goods are provided. Any such change in terms and conditions will be effective to all new orders once included in the text of these terms and conditions and published on the website. You should check the terms and conditions posted on the Website periodically to ensure that you are aware of and comply with the current version.

If you have any questions about the terms and conditions, the Goods or the Website please email us at online@step2wo.co.uk Part 1 – Information about the Website and the Goods This part sets out some terms about information on the website, descriptions of goods and how you use the Website. Separate Notices and Disclaimers apply to your use of the Website. By accepting these terms and conditions you also agree to the Notices and Disclaimers.

We try to make sure that all information on the Website, including descriptions of our Goods, and listed prices, are accurate and correct at all times. However, mistakes do happen. We will try to resolve all information errors on the Website as soon as reasonably possible, and if we reasonably think that such an error has affected your purchase of Goods we will try to let you know. However, because we take these steps we will not be liable to you for any errors on the website. You should bear in mind that buying shoes over the internet provides a different shopping experience to buying in-store. In particular you acknowledge that:

Part 2 – Buying Goods

This Part sets out some terms that apply to your purchase of Goods from us through the Website. You make an offer to purchase a product from us (your "Order”) by completing the staged process on the Website as set out below: Adding product to your shopping basket

Your order only constitutes an offer to purchase Goods from us, and does not form a binding contract until accepted by us. Where you order more than one product you Order contains a series of offers for each product individually. On Receipt of your Order, we will send you an Order acknowledgement email to the email address which you provide in the Order process. This Order acknowledgement email will contain your Order number, details of the Goods ordered and delivery estimate. Note that this email is only to acknowledge that your order has been received, and is not acceptance by us of any offers to purchase Goods. We must receive full payment of the price of the Goods before we can accept any offers. Where you select to pay by credit or debit card we will process the payment at the time of preparing your Goods for despatch. An offer made by you to purchase a product shall only be deemed to be accepted by us when we despatch that product to you and send you an order despatch email which includes details of the product. We reserve the right to refuse any offers in an Order prior to acceptance. If a product is not available we will include details of the unavailable product in the order despatch email. A product which is not available will not be included in the contract for a product which is despatched.

All prices and charges on the Website are in UK pounds sterling. Delivery charges may apply and these will be displayed in the order process. All prices are, unless otherwise stated, inclusive of VAT and other applicable taxes.

Part 3 – Returning Goods

This part 3 sets out the terms which govern your right to return any goods that you do not want to keep.

You can, at any time within 14 days, of receiving goods from us, cancel your contract and return any goods to us.

If you want to return any goods to us, Please note that the delivery cost is not refunded and the return costs are at your expense. You must then send them in a securely wrapped parcel to: Step2wo at DSV. Once you decide to return the goods you must not use them and must take reasonable care of them while they remain in your possession. The goods must be returned to us in unused, undamaged and otherwise re-saleable condition, as soon as reasonably possible within 14 days. We will refund to the payment card the price paid for the goods returned to us on receipt of the returned items, but not the original delivery charges nor the costs of returning the stock to us.

Your rights under this part 3 are in addition to the cancellation rights under the consumer protection (distance selling) regulations 2000. If you wish you may notify us by email online@step2wo.co.uk that you wish to cancel your contract before the end of the statutory cancellation period (7 days from the day after you receive the Goods). You must then return the goods to us along with the returns slip as above.

Nothing under these terms and conditions affects your statutory rights.

Part 4 – General Terms relating to our relationship with you.

This part 4 sets out some general terms that govern our relationship with you and purchases by you.

We will not be responsible for the performance of any obligations of these terms and conditions in the case of an event outside of our reasonable control (force majeure), including (but not limited to) strikes, lockouts, failures of third party systems or networks, acts of god, fire, earthquake, storm, flood or other natural disaster, civil unrest, acts of terrorism, deliberate sabotage of or malicious damage to equipment or data or for damage to or destruction of premises or equipment.

All notices which we need to give to you under these terms and conditions will be sent by us to your registered email address.

These Terms and conditions set out the entire agreement between you and us in respect of the sale, purchase and use of the goods. They supersede any previous agreement or understanding in relation to the subject matter hereof. They may only be varied where separately agreed in writing between you and us.

If any provision of these terms and conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity of the other provisions (and the remainder of the provision in question) shall be unaffected. Save to the extent that you exorcise your right as a consumer to bring an action in or rely on the laws of your country of domicile, the interpretation, construction, effect and enforceability of these terms and conditions shall be governed by English law, and you and we agree to submit to the non – exclusive jurisdiction of English courts for the determination of disputes.


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