Deliveries & Returns

Deliveries

Goods will usually be dispatched within one working day if in our main warehouse. However, some items may take three to seven days to be dispatched if in our external warehouse. Goods that are ordered before 12pm and that are in our main warehouse will be sent via courier for next day delivery. You will be sent an email when the order has been dispatched and then you can track your delivery via the DPD Courier Delivery web site

Delivery is free on UK orders over £50. UK delivery on orders less than £50 costs &3.95. All UK orders are dispatched via DPD.

You can always call us on 0208 446 4795 to check on an items location in order to get an estimated delivery time before ordering.

International Deliveries

We deliver all over the world. See here for shipping rates and transit times.

International orders may liable for additional charges once they reach your country. Any duty or sales tax levied once your parcel reaches your country is your responsibility. Step2wo do not have any control over these charges, they are applied by your country. If customs duty is not paid, the order will be returned to Step2wo at your cost. Please check carefully with your local authorities before placing your order to ensure that you are aware of any additional charges. In general charges do not apply in European Union countries. It is also important that you check your tracking information that will be sent to you at dispatch to monitor the status of your delivery, as it is the customers liability to contact customs or the courier if need be to arrange delivery if necessary.


Returns

We are happy to refund any items you wish to return to us within 14 days of receipt. The goods must be returned to us in an unused, undamaged and otherwise re-saleable condition. All footwear must be returned in the original shoe box. Please do not use the shoe box as wrapping. Non footwear items supplied in specialised packaging should be returned in their original packaging.

How to Return?

UK Customers

Use the return form on the reverse side of your packing slip. Please tick the items you wish to be refunded and the most applicable reason for the return. Put this form in the package along with the items you are sending back.

For all of our UK customers returning items to our warehouse we suggest using CollectPlus for an affordable means of postage that you can also track. To send your package using CollectPlus click here and follow the instructions.

Alternatively, you can take your parcel to the post office and select a delivery option appropriate for you. However, we do suggest you have your item tracked, as we are not responsible for your return until it arrives at our warehouse. To print a returns address label click here.

Returns Address:

Step2wo
c/o DSV Solutions Ltd
Haldens Parkway
Thrapston
NN14 4QS

International Customers

Use the return form on the reverse side of your packing slip. Please tick the items you wish to be refunded and the most applicable reason for the return. Put this form in the package along with the items you are sending back.

Print our returns address label here and simply add stamps. It is important that you label clearly on your parcel ‘Returned unwanted GB merchandise’ in order to avoid import duties.

What Happens Next?

We will then refund you the price paid for the goods returned to us upon receipt of the returned items, but not the original delivery charges nor the costs of returning the stock to us. We only refund you via the original method of payment. Please allow 3-5 working days upon receipt for the money to show up in your account.

Exchanges

Please note: We do not offer exchanges, but instead offer a full refund for the unsuitable items in order for you to place a new order. You can either place your new order before or after receipt of the refund.

Faulty Items

If you have received a faulty item, or are unhappy with you order please email online@step2wo.com with your order number, issue and a few photos of the faulty item. We will then look into this for you asap and respond accordingly.

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