Deliveries & Returns

Deliveries

Goods will usually be dispatched within one working day if in our main warehouse. However, some items may take three to seven days to be dispatched if in our external warehouse. Goods that are ordered before 12pm and that are in our main warehouse will be sent via courier for next day delivery. You will be sent an email when the order has been dispatched and then you can track your delivery via the DPD Courier Delivery web site

You can always call us on 0208 446 4795 to check on an items location in order to get an estimated delivery time before ordering.

We deliver all over the world. See here for shipping rates and transit times.

Returns

When returning an order, use the return form on the reverse side of your packing slip. Please tick the items you wish to return, the most applicable reason for the return and also whether you require a refund or an exchange.

Put this form in the package along with the items you are returning and send to the following address: -

STEP2WO LONDON
DSV Solutions
Haldens Parkway
Thrapston
Northants
NN14 4QS
United Kingdom

The goods must be returned to us in an unused, undamaged and otherwise re-saleable condition, as soon as reasonably possible within 14 days. All footwear must be returned in the original shoe box. Non footwear items supplied in specialised packaging should be returned in their original packaging. We will then refund you the price paid for the goods returned to us on receipt of the returned items, but not the original delivery charges nor the costs of returning the stock to us. We only refund you via the original method of payment.

Please allow 3-5 working days upon receipt for the money to show up in your account.